Shipping policy

This policy explains where we ship, what it costs, and what to do if something goes wrong with a delivery. It applies to every order placed on this store.

Where we ship

We currently ship to addresses within the United States only, including all 50 states. We are not able to accept international orders at this time. If you place an order with a delivery address outside the United States, we will contact you at the email address on the order and refund it in full.

Shipping rates

Shipping options and their exact cost are shown at checkout before you pay, after you enter your delivery address. The rates currently offered are:

Free Shipping — $0.00 on every order, with no minimum spend. This is a limited-time offer and may be withdrawn or changed at any time.
Express — a faster paid option, charged at the rate displayed at checkout.

The rates and delivery options presented to you at checkout are the authoritative ones for your order. If anything on this page differs from what checkout shows, checkout is correct.

Order processing

Orders are processed on business days, Monday to Friday, excluding public holidays. Orders placed on a weekend or a holiday begin processing on the next business day.

You will receive an order confirmation email as soon as your order is placed, and a separate shipping confirmation email with tracking details once your parcel leaves us. The estimated delivery window for the shipping method you selected is shown at checkout and in your shipping confirmation.

We may need to contact you before dispatch if there is a problem with your order — for example an incomplete address or a payment that needs verifying. This can delay processing, so please use an email address you check.

Delivery addresses

Please check your delivery address carefully before completing checkout. We are not able to change the address once an order has been dispatched, and we cannot take responsibility for orders delivered to an address that was entered incorrectly.

If a parcel is returned to us because the address was wrong or undeliverable, we will contact you to arrange redelivery. You may be asked to cover the cost of shipping the order out a second time.

Tracking your order

Every order ships with tracking. Tracking information can take up to 24 hours to start updating after you receive the notification — this is normal and does not mean the parcel is lost.

Delays

Once a parcel is with the carrier, its progress is outside our control. Severe weather, carrier backlogs and peak periods can all add time to a delivery. We will always help you chase a delayed parcel — contact us at contact@homixy.store with your order number.

Lost, damaged or missing parcels

Please inspect your order as soon as it arrives.

Damaged in transit — contact us within a reasonable time of delivery with your order number and photographs of the damage to the item and its packaging, and we will make it right.
Wrong or missing item — contact us with your order number and we will resolve it.
Marked delivered but not received — check around the property and with neighbours first, as carriers sometimes mark a parcel delivered shortly before it arrives. If it has not appeared, contact us and we will open an enquiry with the carrier.

Returns

Shipping and returns are separate things. For anything about returning an item, refunds or exchanges, see our Refund Policy.

Changes to this policy

We may update this shipping policy from time to time. The version published on this page at the time you place your order is the one that applies to it.